Google Reach
For Google's Nest Hub, I worked with the Google X team in exploring how voice support could benefit older people. Our research indicated that many elderly individuals hesitate to ask for help because they fear being a burden. We learned that while family and friends are usually eager to assist, they often don't know when help is needed. To address this, we developed a solution that allows elderly users to send precise requests to their entire network, rather than relying on a single person. This approach helps them communicate their needs effectively without feeling like they are imposing.
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